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Do you like to help mums too?

Empowa are hiring for the role of Community Manager

Our Communities mean everything to us - the mums and the professionals are the beating heart behind everything we do

GENERAL 8 Pregnant and Popped 13 May 2023 CREDIT Empowa and Sugarlight Photography.jpg

What are we looking for?

We are looking for someone to come onboard to continue developing a thriving, supportive, evidence based network consisting of 2 symbiotic communities:

 

Pregnant and Popped Mums are pregnant and new mums in Singapore that turn to us for evidence based, compassionate, advice on all aspects of pregnancy and postpartum. They attend our events, find support in our online communities and engage with our online content.

 

Pregnant and Popped Partners (PPPs) are the professionals, the evidence based  driving force behind this. PPPs engage with Pregnant and Popped Mums, providing face to face and online support and advice in real time. Whether it is at the Baby Fair for Mums, on an online Masterclass or on the VILLAGE WhatsApp group, the PPP’s provide the expertise, context and structure to the support and advice given to Pregnant and Popped Mums.

 

Who are we looking for?

We are looking for a Community Manager that thrives on helping people, especially helping mums.

 

If you are a compassionate, yet savvy, professional, experienced in building engagement, both face to face and online, we would like to meet you.

 

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging concepts and ideas. You’ll need to be a compassionate person, and have a knack for understanding what mums need, and translating that into great customer service both online and offline.

 

Ultimately, you should be able to act as the face and voice of the Empowa brand and manage all community communications.

 

You must have the ability to work in Singapore without an Employment Pass, and work flexibly as a team, respecting each team member's strengths, professional and personal commitments.

 

Core Role

  • Implement communication campaigns to align with marketing strategies

  • Monitor and respond to comments, queries and feedback on all communication channels

  • Develop event campaigns to build community and boost brand awareness

  • Drive authentic engagement 

  • Find new marketing and outreach opportunities

  • Identify and implement opportunities for monetisation and growth

  • Coordinate with internal and external Marketing, PR and Communications professionals to ensure brand consistency

  • Liaise with all Partners to stay updated on new services, products and features

  • Build relationships with customers, potential customers, industry professionals and journalists

  • Stay up-to-date with digital technology trends

 

Requirements and skills

  • Proven work experience as a community manager would be an advantage, but not essential

  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, writing an email newsletter) would be an advantage, but not essential

  • Willingness to drive and take responsibility for growth

  • Ability to identify, track and interpret relevant community metrics (e.g. online engagement, renewal periods, attendance at events)

  • Excellent communication skills

  • Knowledge of online marketing and marketing channels

  • Attention to detail, ability to multitask and good organisational skills

  • Ability to communicate quickly and effectively through online platforms (e.g. WhatsApp)

  • Flexibility and adaptability

 

Remuneration

 

Basic Salary negotiable

 

Up to 40 hours per month, flexible and negotiable

Opportunities for training, attractive incentives and benefits

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